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Questions about orders:

If you have any concerns about your order, please contact me via my contact form on my website, or the Etsy messaging system if you have purchased from my Etsy store. Instagram and Twitter usually do not show me message notifications and I am often inactive on them, so I may miss your messages if you try to contact me there.

Pin Grading System:

Standard pins: Perfect or near perfect. May include tiny specks, scratches, or other minor imperfections on the plating or enamel that are less noticeable.Pins plated with black nickel or rose gold, have large areas of polished metal, or are bigger may have some minor surface scratches and still qualify as standard grades. This is due to the nature of the plating being more prone to scratches during production for these instances.Seconds pins: Have more noticeable flaws from production, which may include but are not limited to: moderate scuffing, underfilled/overfilled enamel, or visible bubbling. For pins with screen printing, pins may have notably misaligned screen printing that affects the overall design, or smudged/faded screen printing details. Flaws vary for each pin but are still wearable. Great for backpacks!Please note that due to differences in lighting, monitor settings, and screen settings, the product color can differ in person when compared to the image on the screen.

Pre-orders:

Pre-order items are not yet made. It will go into production if enough slots are filled within the expected time frame. Once the production starts, it is estimated to be 1-2 months before the order is in my hands to ship out to you. This timeline can vary depending on production or mailing delays, but I will keep you updated about the status on my website/social media accounts if delays occur.If you order a pre-order item with an item that is currently in-stock, the in-stock item will be held until pre-orders are made and shipped out. If you want the in-stock item faster, please purchase it separately!

When will my order ship?

In-stock items have a 3-5 business day processing time (Monday through Friday). I usually drop off packages once a week depending on my work schedule and the number of orders I have received.Please note this whole store is a solo endeavor for me, so it takes me some time to put everything together. :) When I have new releases, sales, or gifting holidays there may be delays if I have a large amount of orders. From past experience, I am usually able to handle them in my expected timeframe, but if I am unable to I will inform customers via website update and social media.

What shipping service do you use?

Domestic orders (USA): USPS Ground (3-5 days average for continental US)International orders: USPS First Class International Mail (2-4 weeks).Please note these are just average transit times. These can vary greatly depending on the country I'm shipping to, weather, holidays, etc.Please see the shipping and handling page on my website for more information.For customers in the United Kingdom and European Union, please use my Etsy Store to purchase since I am unable to process VAT payments on this website.

Do you ship internationally?

Yes! I ship with USPS First Class International shipping or Asendia USA shipping to countries outside of the USA. This is the cheapest option, includes a tracking number, and usually costs $18+ USD. Please note that tracking may not update once it reaches your country depending on your delivery courier.It usually takes 2-5 weeks for delivery to most countries from the USA, but it varies greatly depending on your country's postal service, customs, and other external factors that I cannot control. In some cases, it may take up to 3+ months for your package to arrive.Unfortunately, once a package leaves my hands or is transferred to USPS, I no longer have control over its journey. Most of the time, if an international package is taking longer than usual to reach you, it's because your country's customs service has selected it for inspection. Customs inspections can add 1-4 weeks to a package's transit time.USPS Tracking website: https://tools.usps.com/go/TrackConfirmAction_inputUpdate (2022-04-16) - Currently I am unable to ship to Germany due to The German Packaging Act (VerpackG) requirements I cannot meet. I apologize for the inconvenience.

Customs and VAT fees:

Please note that the customer is responsible for any customs or taxes/fees. Please check your country's customs and tax policies before purchasing an item so that you do not have surprise fees.I declare the costs of the items on the customs forms as accurately as possible. Failure to declare accurate prices or falsely marking a commercial parcel as a gift on a customs form is illegal and can result in heavy fines or jail time.If you are from the UK or EU, I recommend shopping from my Etsy Store which handles the VAT payment process at the time of checkout.

Do you take Group Orders?

I sure do! (Boo expensive shipping!) You can just purchase the pins normally from my website or Etsy store for your GO! Please let me know how many people there are in your order in a note so I can try to give you enough freebies for everyone! :)

Q: What do you use to make your pins?

I use procreate to sketch out ideas, and I create them in Adobe Illustrator. :)

Hello! I'm Kirar (or Liz lol), the tiny person behind K-Poppin Pins! I'm actually just a potato in real life making some pin art for fun. :D I'm really shy, so I'm not super active/talkative on social media haha.My designs are mostly inspired by the music and media I enjoy. I usually end up designing (mostly) low-key pins related to my interests as a hobby, so I hope you enjoy them as much as I do making them. I'm generally into a wide variety of music genres, video games, and a few animes (like One Piece and Dungeon Meshi).Thanks for stopping by! I hope you have a good day!